TechCare is a member of the National Association of State Procurement Officials (NASPO) Cloud Solutions Contract allowing for direct procurement of the TechCare EHR System for Corrections.
NaphCare has successfully completed its SOC 2 Type II audit. This attestation provides evidence that TechCare has a strong commitment to security and to delivering high-quality software services to its clients by demonstrating that they have the necessary internal controls and processes in place.
TechCare is a comprehensive EHR software system tailored specifically to the needs of correctional facilities. With 3 decades in the industry, corrections is all we do.
Tailored to You
TechCare is tailored from top to bottom for each correctional system. Your facility is not like any other, why should your EHR be?
Running the largest, most renowned correctional facilities in the country, exceeding NCCHC & ACA standards, TechCare succeeds where others fail.
TechCare® is a complete system with all modules and tools built directly into the product. It does not rely on any 3rd party solutions for complete functionality.
TechCare® utilizes a standard, proven architecture that scales with your facility’s demands. It successfully manages some of the largest correctional institutions in the country.
TechCare® connects all critical systems including your Offender Management System, Lab System, Pharmacy, Diagnostics, Food Service, Kiosk, Hospitals and Medicaid. It provides a complete picture of a patient's history of care.
Documentation & Tracking
TechCare® promotes quality charting documentation without loopholes, supporting chart audit and litigation activities seamlessly. It instantly tracks patients' care, location, and unique needs.
Built directly into the system, TechCare®allows on-demand and scheduled reporting of any data captured with results displayed in seconds, not hours.
Ease of Use
TechCare® was designed by correctional health clinicians, not software developers. It makes providing care in correctional institutions faster, more efficient, and more accurate.
TechCare®’s Implementation Team has a detailed, proven process for adapting the software to fit your facility. From the basics of forms and protocols, to completely revamping the intake or sick call process, it’s our job to fit TechCare® to your facility’s distinctive needs. Each TechCare® deployment is as unique as the facility it supports.
The process of moving to TechCare® from paper-based records or an existing EHR can be overwhelming. To alleviate this concern, we convert all information into TechCare® for you while your staff stays focused on patient care. Following conversion, our clinical team of pharmacists and registered nurses review the data to ensure complete and correct records.
Rather than assigning software developers to train your team, we send our clinical staff on-site to train, peer-to-peer. This approach, utilizing RNs, LPNs, and MDs, better equips staff for their primary responsibility of caring for patients while using TechCare® to be more efficient. Ultimately, users become more comfortable with the system faster and understand its correct usage as it relates to their particular job.
The TechCare® system demands high performing infrastructure resources that are expertly managed with guaranteed reliability. As a bolt-on service we offer complete, turn-key hosted solutions which alleviate the management and cost of infrastructure resources for your organization. Our hosted solution is utilized by some of the largest correctional institutions in the county with up-time statistics measured in years.
We maintain an in-house, 24/7/365 IT Helpdesk team that only works with correctional facilities. If patient care is impacted or jobs are made any more difficult by underperforming IT resources, we are there to correct it. To ensure a strong and prompt response to issues, we guarantee a strict Service Level Agreement (SLA) with our response times averaging 15 minutes, no matter the time of day.
Read what our clients and the industry is saying.
TechCare® has been chosen to manage healthcare services at some of the most renowned and complex correctional systems in the country. It’s a proven system.
“Implementation of an EHR for an operation of this size is extremely complex with several moving parts including clinical operations, information technology, and corrections. TechCare®’s project leadership team navigated this environment extremely well by drawing on their long history of implementations in this industry and their approach to training and on-the-ground, 24/7 go-live support was a major factor in successful implementation.
Our goal of 6 months from contract signing to Go-Live was met without delays. With over 30 years of personal experience with EHR systems in both the acute care and correctional settings I can unequivocally state this was one of the better, if not the best, experiences.”
Administrator, Riverside County Correctional Health Services - Riverside, CA / 4,200 ADP
“TechCare® provides a single, complete solution and covers all aspects of correctional medical and behavioral healthcare both “on” and “off-site”, and follows a truly fixed fee approach regardless of user/provider counts, patient population, or number of facilities. In addition, the fully automated off-line mode of TechCare® has allowed us to skip deployments of Wi-Fi throughout our facilities, saving us thousands of dollars.
Now up and running for almost two years, we have an excellent relationship with the TechCare® team, which includes on-site visits throughout the year and ongoing advancements in the system to serve our patient’s evolving needs. These examples of continued advancement and partnership at all levels and more are the reasons we will stay with TechCare®. NaphCare has been an exemplary partner and I highly recommend them and the TechCare® Electronic Health Record without any reservations.”
Commissioner, New Hampshire Department of Corrections / 3,100 ADP
“We were looking for a proven technology solution to manage our healthcare system and selected TechCare®from NaphCare. TechCare® manages every aspect of correctional healthcare via an efficient and intuitive program, including our unique behavioral health-specific medications; Substance Abuse Level of Care and our reporting functionality, allowing us to manage our population more efficiently. NaphCare truly understands the nuances of this unique niche.
Following deployment, we achieved ACA Accreditation in 2018. TechCare®’s ability to be fully functional offline allows us to skip costly WIFI deployment, and teamed with NaphCare’s Cloud Services, provides reliable, on-demand access to our EHR.
The implementation process demonstrated NaphCare’s commitment to our successful transition. Following three years of partnership, we fully appreciate what TechCare® and NaphCare offer. The NaphCare Team is a reliable, fair and responsive partner that I highly recommend without hesitation.”
Laura K. Williams, NCC
Chief Deputy Warden of HealthCare Services, Allegheny County Bureau of Corrections / 2,200 ADP
“In October, 2020 we went live with a fully configured EMR system to meet the needs of the agency. Implementation included unidirectional and bidirectional interfaces with two (2) jail management systems, two (2) pharmacies, two (2) laboratories, a radiology provider and an inmate banking provider. From day one NaphCare’s implementation team were “all hands on deck” to make this a successful implementation. Between the daily, weekly and monthly meetings, and site visits their team learned just about every process and procedure we had in place. They sent a team out to the jail and trained ± 165 medical staff members, and at go-live NaphCare infiltrated the jail with staff from sites around the country that were familiar with their TechCare® product. We are now three years post-go-live, and continue to work closely with TechCare® to streamline our evolving processes.”
Jeanne L. Phillips, MBA, LHRM, CCHP
Health Services Monitor, Pinellas County Sheriff’s Office
“The TechCare® team has been responsive and supportive since day one. Implementing their system in a remote state with rural, off the road system facilities was not an easy task and the TechCare® team has handled it with a smile on their face. Our processes have many intricacies that are unique to our remote locations and population and they were able to customize a system that works for what we need, no matter how unconventional. Their implementation teams were knowledgeable and patient, making the process as smooth as any change in a healthcare system can be! We appreciate their continued support and exceptional customer service.”
Marie Moore, MSN-Ed., RN, CPN
Director of Nursing, Division of Juvenile Justice - Alaska DJJ
“In my role as a Health Informatics Specialist, I wear many hats within our organization, and TechCare® has been an invaluable support. Their commitment is evident in their timely responses to inquiries, the regular scheduled meetings to address ongoing development, and the workgroup meetings they organize. The competence and friendliness of the staff are exceptional, offering support in every way I need. Their collaborative approach not only streamlines my responsibilities but also enhances the overall efficiency and success of our health informatics initiatives. I am grateful for their unwavering support and the positive impact they have on our organization’s health information management.”
San Bernardino Probation
TechCare® is the only proprietary EHR system offered by a correctional healthcare company that has been focused on corrections for over 26 years. TechCare® is managed and maintained in-house by our full-time developers and clinically credentialed support and training team. As a result, you will receive dedicated service and support from our clinical technology experts, whose goal is to understand your facility and customize TechCare® to meet your specific needs. We provide instant customizations, fast support, and complete understanding of correctional healthcare.
This complete Ambulatory EHR is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.
Licensing, implementation and use of the functionality and content covered by this certified product-version requires ongoing and/or one-time fees for setup and maintenance/support and has contractual and technical limitations. Specifically, these capabilities and considerations are outlined here:
Interface functionality allows for users of this software to seamlessly interact with outside systems which hold data related to a patient’s care. Such interaction between the software system and outside data sources is automated with pre-established communication protocols and standards.
Interface development and ongoing use requires participation by at least two parties.
Costs or Fees
Base Licensing for this software system includes the implementation, maintenance, use, and support of Interfaces without additional charge.
However, other participants in the interface can charge fees for these activities. The factors and structures that dictate these costs are determined by the other participants.
No Contractual Limitations.
Technical or Practical Limitations
This software system’s technical and practical limitations are dictated by the abilities of other participants in the interface and have no such limitations otherwise.
Reference Content (including Clinical Decision Support )
Relevant Certification Criteria: 170.315.a.9
The software system inherently has the ability to provide clinical decision support resources. While the technical ability exists, the content for these systems can be customer provided or may be provided from 3rd parties.
In the event the content is provided from 3rd parties, the integration of this content requires additional costs and has limitations.
Costs or Fees
Base Licensing for this software system includes the implementation, maintenance, use, and support of clinical decision support resources without additional charge.
However, content providers for these solutions can charge fees. The factors and structures that dictate these costs are determined by the content providers.
No Contractual Limitations.
Technical or Practical Limitations
This software system’s technical and practical limitations are dictated by the abilities of the content provider and have no such limitations otherwise.