“Implementation of an EHR for an operation of this size is extremely complex with several moving parts including clinical operations, information technology, and corrections. TechCare^®’s project leadership team navigated this environment extremely well by drawing on their long history of implementations in this industry and their approach to training and on-the-ground, 24/7 go-live support was a major factor in successful implementation.

Our goal of 6 months from contract signing to Go-Live was met without delays. With over 30 years of personal experience with EHR systems in both the acute care and correctional settings I can unequivocally state this was one of the better, if not the best, experiences.”

“TechCare^® provides a single, complete solution and covers all aspects of correctional medical and behavioral healthcare both “on” and “off-site”, and follows a truly fixed fee approach regardless of user/provider counts, patient population, or number of facilities. In addition, the fully automated off-line mode of TechCare^® has allowed us to skip deployments of Wi-Fi throughout our facilities, saving us thousands of dollars.

Now up and running for almost two years, we have an excellent relationship with the TechCare^® team, which includes on-site visits throughout the year and ongoing advancements in the system to serve our patient’s evolving needs. These examples of continued advancement and partnership at all levels and more are the reasons we will stay with TechCare^®. NaphCare has been an exemplary partner and I highly recommend them and the TechCare^® Electronic Health Record without any reservations.”

“We were looking for a proven technology solution to manage our healthcare system and selected TechCare^® from NaphCare. TechCare^® manages every aspect of correctional healthcare via an efficient and intuitive program, including our unique behavioral health-specific medications; Substance Abuse Level of Care and our reporting functionality, allowing us to manage our population more efficiently. NaphCare truly understands the nuances of this unique niche.

Following deployment, we achieved ACA Accreditation in 2018. TechCare^®’s ability to be fully functional offline allows us to skip costly WIFI deployment, and teamed with NaphCare’s Cloud Services, provides reliable, on-demand access to our EHR.

The implementation process demonstrated NaphCare’s commitment to our successful transition. Following three years of partnership, we fully appreciate what TechCare^® and NaphCare offer. The NaphCare Team is a reliable, fair and responsive partner that I highly recommend without hesitation.”

“In October, 2020 we went live with a fully configured EMR system to meet the needs of the agency. Implementation included unidirectional and bidirectional interfaces with two (2) jail management systems, two (2) pharmacies, two (2) laboratories, a radiology provider and an inmate banking provider. From day one NaphCare’s implementation team were “all hands on deck” to make this a successful implementation. Between the daily, weekly and monthly meetings, and site visits their team learned just about every process and procedure we had in place. They sent a team out to the jail and trained ± 165 medical staff members, and at go-live NaphCare infiltrated the jail with staff from sites around the country that were familiar with their TechCare^® product. We are now three years post-go-live, and continue to work closely with TechCare^® to streamline our evolving processes.”

“The TechCare^® team has been responsive and supportive since day one. Implementing their system in a remote state with rural, off the road system facilities was not an easy task and the TechCare^® team has handled it with a smile on their face. Our processes have many intricacies that are unique to our remote locations and population and they were able to customize a system that works for what we need, no matter how unconventional. Their implementation teams were knowledgeable and patient, making the process as smooth as any change in a healthcare system can be! We appreciate their continued support and exceptional customer service.”

“In my role as a Health Informatics Specialist, I wear many hats within our organization, and TechCare^® has been an invaluable support. Their commitment is evident in their timely responses to inquiries, the regular scheduled meetings to address ongoing development, and the workgroup meetings they organize. The competence and friendliness of the staff are exceptional, offering support in every way I need. Their collaborative approach not only streamlines my responsibilities but also enhances the overall efficiency and success of our health informatics initiatives. I am grateful for their unwavering support and the positive impact they have on our organization’s health information management.”