Select the Appointment Viewer tab from the Global view options located at the top of the Main Screen of TechCare^® and then select Sick Call Requests.

Here the user will have access to all patients who have submitted a sick call request from their Aramark Kiosk Tablets. There are three statuses that make up the Sick Call Request viewer, and they are as follows: Open, Approved, and Declined. The user can search for patient based on first and last name, or search by request type. Select Refresh to update the list of patients with the new criteria.

By right-clicking a patient, the user has the ability to view the request or Approve/Decline the request.

By viewing the request, you will be presented with the following information:

If the user select’s Decline, the user will be required to note the reason why. This note will be visible to the patient via the Kiosk system.

The following information is also available from the Sick Call Request viewer-landing page.

Request Type, Request Subtype, Patient ID, Booking Number, Patient Name, Housing Location, Status, Request Date, Request Message, Response Date, Response Message and Responded By.